FAQ
Frequently Asked Questions
What is Island Computer Concepts?
Island Computer Concepts is a full-service IT solutions provider offering a range of services including computer repair, network setup, cybersecurity, and IT consulting and management.
What are your hours of operation?
Monday thru Friday from 9:30am to 5pm
How can I request a service or schedule an appointment?
You can request a service or schedule an appointment by calling us at 242-333-4507 or by filling out the contact form on our website. Create a ticket by emailing support@islandcomputerconcepts.com>
What types of computers and devices do you service?
We service all types of computers, PC Apple, laptops, tablets, smartphones, printers, networking equipment, and other electronic devices from various brands and manufacturers.
What’s your cancellation policy?
Please notify ISS via email of phone call.
Where are you located?
ICC is located in the Food Fair Plaza in Spanish Wells, Bahamas.
What areas do you service?
We serve clients throughout Spanish Wells | Harbour Island | Eleuthera | Bahamas.
Do you offer on-site support or remote assistance?
Yes, we offer both on-site support and remote assistance services to accommodate our clients’ needs. Whether you prefer on-site assistance or remote troubleshooting, we have you covered.
How much do your services cost?
The cost of our services depends on factors such as the type of service required, the complexity of the issue, and the time and resources involved. We offer competitive pricing and provide transparent quotes before starting any work.
Do you offer same-day service?
This is available depending on the scheduling.
Do you ship overseas and to P.O. boxes?
No, only in The Bahamas
What should I do if my computer won’t start?
Call or email us.
- Email – support@islandcomputerconcepts.com
- Phone – 242-333-4507
What antivirus software do you recommend?
Sophos Endpoint
What services does Island Computer Concepts offer?
Island Computer Concepts provides a range of IT solutions and services, including computer repair, virus removal, data recovery, network setup and management, hardware and software upgrades, cybersecurity solutions, and IT consulting for businesses and individuals.
What sets Island Computer Concepts apart from other IT service providers?
At Island Computer Concepts, we pride ourselves on our professionalism, expertise, and commitment to customer satisfaction. Our team of experienced technicians strives to deliver prompt, reliable, and cost-effective solutions to meet our clients’ needs.
Do you sell computer parts or accessories?
Yes, our store is located on Leo Pinder Street and Food Fair Plaza
Where can I leave a review?
We would love for you to leave us a review… Please go to this link: https://www.google.com/search?q=computer+concepts
What’s your return policy?
Return any of our products within 7 days of purchase.
For store credit only.
How can I contact customer support?
- We are open Monday – Friday to assist you. You can reach us via to submit a ticket:
- Email – support@islandcomputerconcepts.com
- Phone – 242-333-4507
- Fax – 242-333-4844
- Address: Food Fair Plaza – Spanish Wells, Bahamas
How can I back up my data?
We offer Axcient cloud and appliance backup.
Do you offer IT support for businesses?
Yes, we provide comprehensive IT support services tailored to the needs of businesses of all sizes. Our services include network setup and management, cybersecurity solutions, data backup and recovery, cloud computing, and more.
Island Computer Concepts affiliated with any technology brands or manufacturers?
Yes, we work with leading technology brands and manufacturers to provide our clients with high-quality products, software, and services. Our partnerships enable us to offer reliable solutions and stay up-to-date with the latest advancements in the industry.
Can you help with cybersecurity?
Sophos Firewall Appliance and Endpoint protection
Can you help with mobile device repairs?
Yes, we offer services for mobile devices like smartphones and tablets.